Health and Safety Policy

Effective date: March 30, 2026

ProctorEdu Inc. dba OctoProctor ("we," "us," "our," or "OctoProctor") is committed to promoting the health, safety, and well-being of all individuals who use our online proctoring Services. This Health and Safety Policy ("Policy") applies to test takers, Testing Institution staff, and any other users of the OctoProctor platform.

This Policy supplements our Terms of Service, Privacy Notice, and Regional Data Protection Policy, and should be read in conjunction with these documents.

‍Important notice: This Policy contains general wellness recommendations and safety information drawn from publicly available occupational health guidance. It does not constitute medical advice, diagnosis, or treatment. If you have a medical condition that may be affected by computer use, screen exposure, or examination-related stress, consult your healthcare provider before participating in proctored examinations. Do not delay seeking professional medical advice, or disregard such advice, based on anything in this Policy.

1. Scope and application

Who this Policy applies to

This Policy applies to:

• Test takers: Individuals taking proctored examinations through the OctoProctor platform
• Proctors: Human proctors who monitor examination sessions in real time or review recordings through the OctoProctor platform
• Testing Institution administrators: Staff members who configure and manage proctoring sessions
• Support personnel: Customer representatives who interact with the platform
  
• Pilot participants: Individuals evaluating OctoProctor services during pilot programs
  

When this Policy applies

This Policy applies during:

• All proctored examination sessions
• Platform configuration and testing activities
  
• Pilot program participation
• Training and demonstration sessions
• Any other interaction with OctoProctor Services

Role of OctoProctor

OctoProctor is a technology provider that supplies the proctoring platform and related services. Testing Institutions are solely responsible for all decisions relating to examination administration, including examination content, policies, break schedules, accommodation determinations, and emergency procedures. Nothing in this Policy is intended to create, and shall not be construed as creating, any duty or obligation on the part of OctoProctor with respect to decisions that are within the Testing Institution's control. Where this Policy makes recommendations to Testing Institutions, such recommendations are advisory only and do not transfer responsibility from the Testing Institution to OctoProctor.

2. Physical health and ergonomics

Workstation setup

To minimize physical discomfort during proctored sessions, we recommend following established ergonomic guidelines for computer use, including those published by the​​ https://www.osha.gov/computer-workstations (US), the https://www.hse.gov.uk/msd/dse/ (UK), or the equivalent authority in your jurisdiction. Key considerations include seating and posture, screen positioning, lighting, and equipment placement.Ensure the camera is positioned to capture your face clearly for proctoring purposes without requiring uncomfortable positioning.

Screen time and breaks

For test takers:

OctoProctor recommends that Testing Institutions allow periodic breaks during extended examinations, consistent with applicable occupational health guidance for prolonged screen use.

‍Important note: Break policies are determined by Testing Institutions. Contact your Testing Institution regarding specific break allowances for your examination.

For administrators and support staff:

We recommend following standard occupational health guidelines for computer work, or applicable national guidance where no employer policy exists.

Vision and eye health

Prolonged screen use may cause eye fatigue, discomfort, dry eyes, blurred vision, or headaches. To reduce the risk of screen-related eye strain, follow the display screen and lighting recommendations published by the ergonomic authorities referenced above.Consult an eye care professional if you experience persistent eye pain, sudden changes in vision, persistent headaches after screen use, or symptoms that do not improve with rest.

Audio and hearing protection

OctoProctor may use microphone and audio monitoring during proctored sessions. Test audio levels before examinations and keep volume at comfortable levels, particularly when using headphones. If you experience ringing in the ears, difficulty hearing, or ear pain during or after a session, adjust volume settings immediately and consult a healthcare professional if symptoms persist.

3. Psychological well-being

Test anxiety and stress management

We recognize that proctored examinations can be stressful. While OctoProctor provides the technical platform, your Testing Institution is responsible for examination policies and procedures.

Preparation recommendations:

• Familiarize yourself with the OctoProctor system before your examination through practice tests or demos if available
• Test your equipment and internet connection in advance
  
• Understand your Testing Institution's examination rules and proctoring policies
  
• Ensure you have all required materials ready before beginning
  
• Allow extra time to address any technical issues before the examination start time
  

During examinations:

• Use permitted breaks to practice relaxation techniques (deep breathing, brief stretches)
• Stay hydrated
  
• Remember that the proctoring system is designed to maintain examination integrity, not to increase anxiety
  
• Focus on your examination rather than the monitoring technology
  

Support resources:

If you experience significant test anxiety or stress:

• Contact your Testing Institution's student support services or counseling resources
• Discuss accommodation needs with your Testing Institution's disability services office
  
• Speak with your healthcare provider about anxiety management strategies
  

For Testing Institutions:

We encourage institutions to:

• Provide clear information about proctoring procedures to reduce uncertainty
• Offer practice sessions or system checks before high-stakes examinations
  
• Ensure adequate support resources are available for test takers
  
• Consider reasonable accommodations for individuals with anxiety disorders
  

Privacy and monitoring concerns

We understand that being monitored can feel intrusive. Our commitment to your privacy includes:

• Data minimization: We collect only data necessary for proctoring services
• Secure storage: All recordings are encrypted and securely stored
  
• Limited access: Only authorized Testing Institution personnel can access your proctoring data
  
• Defined retention: Data is retained only as long as necessary (6-12 months depending on consent) as outlined in our Terms of Service and Regional Data Protection Policy
  
• No commercial use: We do not sell your data or use it for advertising purposes
  

Your rights:

Under applicable data protection laws, you have rights regarding your personal data. See our Regional Data Protection Policy for details on how to exercise these rights.

Questions or concerns:

If you have concerns about privacy or monitoring practices:

• Review our Privacy notice
• Contact your Testing Institution to understand their specific policies
  
• Contact us at legal@octoproctor.com for OctoProctor-specific questions
  

Special category and sensitive data:

Proctoring services may involve processing of biometric data (such as facial recognition for identity verification), audio and video recordings, and in limited circumstances health-related information (such as if you report a medical incident during a session). Where applicable data protection laws classify such data as special category or sensitive personal data, enhanced protections apply. For details on how we process these categories of data, including our legal bases and safeguards, see our Regional Data Protection Policy.

Accessibility and inclusive design

OctoProctor is committed to ensuring our Services are accessible to all users, including those with disabilities. For comprehensive information about our accessibility features, accommodations, and compliance measures, please visit our Accessibility Statement.

Requesting accommodations:

• Contact your Testing Institution's disability services office to request examination accommodations
• Allow adequate lead time (typically 2-4 weeks) for accommodation requests
  
• Testing Institutions are responsible for implementing approved accommodations within the OctoProctor platform
  

Biometric data processing

Where identity verification features are enabled, OctoProctor processes facial recognition data to verify test-taker identity. This constitutes biometric data under a range of laws that may impose consent, notice, retention, or registration obligations, including:

• United States — biometric-specific statutes: the Illinois Biometric Information Privacy Act (740 ILCS 14); the Texas Capture or Use of Biometric Identifier Act (Tex. Bus. & Com. Code ch. 503); and the Washington biometric privacy law (RCW 19.375);
• United States — consumer-privacy statutes treating biometric data as "sensitive data": including the Colorado Privacy Act, Connecticut Data Privacy Act, Delaware Personal Data Privacy Act, Florida Digital Bill of Rights, Indiana Consumer Data Protection Act, Iowa Consumer Data Protection Act, Maryland Online Data Privacy Act, Montana Consumer Data Privacy Act, New Hampshire Data Privacy Act, New Jersey Data Privacy Act, Oregon Consumer Privacy Act, Tennessee Information Protection Act, Texas Data Privacy and Security Act, and Virginia Consumer Data Protection Act;
  
• European Economic Area, United Kingdom, and Switzerland: Article 9 of the EU General Data Protection Regulation (Regulation (EU) 2016/679), the UK GDPR and UK Data Protection Act 2018 Schedule 1, and the Swiss Federal Act on Data Protection (nFADP);
  
• European Union — AI regulation: the EU Artificial Intelligence Act (Regulation (EU) 2024/1689);
  
• Canada and Québec: the Personal Information Protection and Electronic Documents Act (PIPEDA) and Québec Law 25;
  
• Brazil: the Lei Geral de Proteção de Dados (LGPD), Articles 5(II) and 11;
  
• any other analogous state, national, or international statutes.
  

Testing Institution obligations:

Before enabling identity verification features, Testing Institutions must:

• Provide written notice to each test taker (and, for minors, to the parent or guardian) that facial recognition technology will be used for identity verification, specifying the purpose and duration of data retention
• Obtain informed written consent (or, where permitted by applicable law, written release) for biometric data collection that is separate from, or clearly distinguished within, any general consent for proctoring services
  
• Maintain records of such notices and consents sufficient to demonstrate compliance upon request
  

OctoProctor's role:

OctoProctor processes biometric data solely for identity verification at the Testing Institution's direction. Biometric data is not used for service improvement, analytics, profiling, or algorithm training. Biometric data is retained and deleted in accordance with the retention schedule set out in the Terms of Service and Regional Data Protection Policy, or as otherwise required by applicable biometric data laws.

Enabling identity verification:

OctoProctor will not process biometric data for a Testing Institution's examination sessions until the Testing Institution has confirmed through the platform that it has obtained the consents required by applicable law. Testing Institutions that enable identity verification features represent and warrant that all required consents have been obtained prior to each examination session and agree to provide evidence of such consents to OctoProctor on reasonable request.

4. Photosensitivity and seizure warnings

Photosensitive epilepsy warning

PLEASE READ BEFORE USING OCTOPROCTOR SERVICES.

A small percentage of individuals may experience seizures when exposed to certain visual stimuli, including flashing lights or patterns that may appear on computer screens. If you experience any of the symptoms listed below while using OctoProctor, IMMEDIATELY stop using the platform and seek medical attention.If you have a history of epilepsy, seizures, or photosensitive conditions, consult your healthcare provider before participating in proctored examinations.

Risk factors:

Individuals with the following conditions may be at increased risk:

• History of epilepsy or seizures
• Family history of epilepsy or photosensitive epilepsy
• Previous experience of seizures while watching television or using computers
  

Symptoms of photosensitive seizures may include:

• Lightheadedness or dizziness
• Altered vision or eye twitching
• Jerking or shaking of arms or legs
  
• Disorientation or confusion
  
• Brief loss of awarenessInvoluntary movements
  
• Involuntary movements
  
• Convulsions or loss of consciousness
  

Precautionary measures

Before using OctoProctor:

If you have a history of photosensitive epilepsy or related conditions:

• Consult your healthcare provider before participating in proctored examinations
• Discuss your condition with your Testing Institution to explore alternative examination formats or accommodations
• Ensure someone who can assist you in case of a seizure is nearby during the examination
  

During use:

To reduce the risk of photosensitive seizures:

• Use the platform in a well-lit environment
• Take frequent breaks as permitted
• Reduce screen brightness to a comfortable level
  
• Avoid using the platform when fatigued
  
• Sit at a comfortable distance from the screen
  

If you experience symptoms:

• IMMEDIATELY stop using the platform
• Do not resume use until you have consulted a healthcare provider
• Sit at a comfortable distance from the screen
  

For Testing Institutions:

We recommend including photosensitivity warnings in your examination instructions and providing alternative testing arrangements for individuals with known photosensitive conditions.

5. Environmental safety

Testing environment requirements

Physical space:

For optimal safety and examination integrity:

• Use a quiet, well-lit, private space free from distractions
• Ensure adequate ventilation and comfortable temperature
• Remove any tripping hazards or unsafe conditions from your testing area
  
• Have access to emergency exits
  
• Keep a phone or communication device accessible for emergencies
  

Electrical safety:

• Ensure all equipment is properly connected and grounded
• Avoid overloading electrical outlets
• Keep liquids away from electronic equipment
  
• Check that power cords are in good condition and not creating tripping hazards
  

Internet and equipment:

• Test your internet connection before the examination
• Have a backup power source (battery-powered laptop) if possible
• Keep device charged or connected to power
  
• Ensure your device meets OctoProctor's technical requirements
  

Emergency preparedness:

• Know the location of your nearest emergency exit
• Keep emergency contact numbers readily available
• Inform someone of your examination schedule
  
• Understand how to exit the proctoring session in case of emergency
  

Emergency procedures during proctored sessions

In case of medical emergency:

• Your safety is the priority: Exit the examination immediately if you experience a medical emergency
• Call emergency services (911 in the US, or your local emergency number)
• Notify someone nearby who can assist you
  
• Contact your Testing Institution as soon as safely possible to explain the situation
  

In case of fire, natural disaster, or other emergencies:

• Follow standard emergency procedures for your location
• Evacuate immediately if necessary
• Do not remain in an unsafe environment to complete an examination
  
• Contact your Testing Institution after the emergency has passed
  

Technical emergencies:

• If you experience technical difficulties, use the support features within OctoProctor or contact your Testing Institution's technical support immediately
• Document any technical issues that occur during your examination
• Your Testing Institution will determine appropriate next steps based on their policies
  

Testing Institution responsibilities:

Testing Institutions should:

• Provide clear emergency procedures to test-takers before examinations
• Have protocols for handling examination interruptions due to emergencies
• Maintain emergency contact procedures
  
• Train staff on emergency response procedures
  

For proctors:

If you observe signs of a medical emergency in a live session (including suspected seizure, loss of consciousness, or other acute distress):

• Attempt to alert the test taker verbally if the session supports two-way communication
• Immediately notify your Testing Institution's supervisor or emergency contact
• Document the time and nature of what you observed
  
• Follow your Testing Institution's established emergency response protocol
  
• Do not terminate the session recording without authorization, as it may be needed for incident documentation
  

6. Data security and technical safety

Secure data handling

OctoProctor implements comprehensive security measures to protect your data:

Technical safeguards:

OctoProctor implements industry-standard technical security measures, including encryption of data at rest and in transit, role-based access controls with multi-factor authentication, continuous security monitoring and intrusion detection, and hosting on secure cloud infrastructure. For current details on our technical security measures, including encryption standards, infrastructure specifications, and hosting regions, please visit our Trust Center at https://trust.octoproctor.com.

User responsibilities for security

Account security:

• Keep your login credentials confidential
• Use strong, unique passwords
• Enable multi-factor authentication if available
  
• Never share your account access with others
• Log out after completing sessions
  
• Report any suspected unauthorized access immediately
  

Device security:

• Keep your operating system and browser updated
• Use reputable antivirus/anti-malware software
• Avoid using public or shared computers for proctored examinations when possible
  
• Ensure your device is free from malware before using OctoProctor
• Be cautious of phishing attempts or suspicious communications

Network security:

• Use secure, private internet connections when possible
• Avoid public Wi-Fi networks for proctored examinations
• Use a VPN only if explicitly permitted by your Testing Institution
  
• Ensure your home network is secured with a strong password

Reporting security concerns

If you suspect a security issue:

• Immediate threats: Contact support@octoproctor.com immediately
• General security concerns: Email info@octoproctor.com
• Data breaches: We will notify affected individuals in accordance with our Regional Data Protection Policy and applicable laws
  

7. Children's health and safety

Use by minors

Our Services are not intended for use by individuals under 18 years of age except through a Testing Institution that has assumed responsibility for compliance with applicable children's data protection laws. Specifically, individuals under 13 may use the Services only where the Testing Institution acts as the "operator" under the Children's Online Privacy Protection Act ("COPPA") (as described below) and has obtained all required consents; individuals aged 13 to 17 may use the Services only through a Testing Institution that has obtained any consents required by applicable law. This is consistent with the "Age restrictions and children's data" section of our Terms of Service.

COPPA operator status. For purposes of the Children's Online Privacy Protection Act (15 U.S.C. § 6501 et seq.) and its implementing regulations (16 CFR Part 312), OctoProctor does not collect personal information directly from children under 13. Where a Testing Institution directs OctoProctor to provide Services to children under 13, the Testing Institution is the "operator" under COPPA and assumes all operator obligations, including obtaining verifiable parental consent using a method that satisfies 16 CFR § 312.5. Testing Institutions that are schools or school districts (or acting at the direction of a school for an educational purpose) may rely on the school-authorization doctrine recognized by the Federal Trade Commission in its COPPA enforcement guidance (FTC, Complying with COPPA: Frequently Asked Questions, Section M) in lieu of direct parental consent. All other Testing Institutions must obtain verifiable parental consent directly from the parent or guardian. Testing Institutions acting as COPPA operators must also comply with the revised COPPA Rule finalized by the Federal Trade Commission in January 2025 (effective April 22, 2025), including: (a) adopting and following a written data-retention policy that limits retention of personal information from children under 13 to only as long as reasonably necessary to fulfill the purpose for which it was collected; (b) obtaining separate verifiable parental consent for any disclosure of a child's personal information to a third party that is not reasonably necessary to provide the service; and (c) establishing and maintaining a written information security program with reasonable safeguards for children's personal information. OctoProctor's platform supports Testing Institutions in meeting these requirements, but the underlying obligations remain those of the Testing Institution as operator.

GDPR Article 8. In the EEA, the UK, and Switzerland, processing a child's personal data in connection with information society services requires consent or authorization of the holder of parental responsibility in accordance with Article 8 of the GDPR (or the UK GDPR or Swiss FADP equivalent). The applicable age threshold varies by EU member state (13 to 16 years). Testing Institutions are responsible for determining the applicable threshold and obtaining consent accordingly.

Biometric data and minors

In addition to the requirements in the "Biometric data processing" section above, where identity verification is enabled for examinations involving minors:

• All notices and consents must be directed to the parent, guardian, or holder of parental responsibility — not to the minor
• Biometric data collected from minors is subject to enhanced data minimization and must be deleted promptly following completion of identity verification, unless a longer retention period is required by applicable law

Additional protections for minors

For individuals under 18 using OctoProctor:

Parental/guardian involvement:

• Parents or guardians should review this Health and Safety Policy
• Adult supervision during technical setup is recommended
• Testing Institutions should provide clear information to parents about proctoring proceduresn laws
  

Enhanced safety measures:

• Testing Institutions must obtain appropriate consents for minors
• Additional data minimization applies
• Enhanced privacy protections are in place per our Regional Data Protection Policy
  
• Marketing and profiling activities are prohibited for minors
  

Reporting concerns:

If you are a parent or guardian with concerns about your child's use of OctoProctor:

• Contact your child's Testing Institution first
• Review our Privacy Notice for information about children's data
• Contact us at info@octoproctor.com with specific concerns
  

8. Incident reporting and response

Types of reportable incidents

We encourage reporting of:

Health and safety incidents:

• Injuries occurring during proctored sessions
• Medical emergencies during examinations
• Ergonomic issues causing persistent discomfort
  
• Seizures or other adverse health events
  
• Psychological distress related to the proctoring experience
  

Technical safety incidents:

• Security concerns or suspected data breaches
• System malfunctions that create safety risks
• Inappropriate access to monitoring data
  
• Privacy violations
  

Environmental incidents:

• Emergencies during examination sessions
• Equipment failures creating safety hazards

How to report incidents

For test takers:

• Immediate emergencies: Prioritize your safety; contact emergency services first
• After addressing immediate safety: Contact your Testing Institution
• Report to OctoProctor: Email info@octoproctor.com with incident details

For Testing Institutions:

• Report incidents to support@octoproctor.com
• Include date, time, nature of incident, and individuals affected
• Follow your institution's internal incident reporting procedures

What to include in reports:

• Date and time of incident
• Description of what occurred
• Any immediate actions taken
• Impact on individuals involved
• Supporting documentation if available

Our response procedures

When incidents are reported, we will:

• Acknowledge receipt within 1 business day
• Conduct initial assessment to determine severity, typically within 3 business days of acknowledgment. Response timeframes for investigation and corrective action will depend on incident complexity and severity; we will communicate expected timelines to the reporting party following initial assessment.
• Take corrective action as needed
• Communicate outcomes to affected parties
• Implement preventive measures to avoid recurrence

For serious incidents:

• We may temporarily suspend Services pending investigation
• We will notify relevant authorities as required by law
• We will cooperate fully with any investigations
• We will provide support to affected individuals

9. Training and awareness

For test takers

We recommend that test takers:

• Review this Health and Safety Policy before their first proctored examination
• Complete any orientation or practice sessions offered by their Testing Institution
• Understand basic ergonomic principles for computer use
• Know how to report health and safety concerns

Resources:

Test takers are encouraged to consult the following materials to prepare for a safe and smooth examination experience:

• OctoProctor test-taker resource page — a concise overview of key steps, requirements, and recommendations prior to starting an exam
• OctoProctor test-taker guide — a comprehensive guide covering system checks, exam procedures, and expected conduct during proctored sessions

For Testing Institutions

We recommend that Testing Institutions:

• Provide health and safety information to test takers before examinations
• Train administrators and proctors on emergency procedures, including how to respond when a health or safety incident is observed during a live monitoring session
• Include accessibility and accommodation processes in staff training
• Review and update health and safety procedures regularly
• Allow for practice tests that help users become familiar with the platform

OctoProctor support:

We provide:

• Technical documentation and training materials
• Customer support for health and safety questions
• Consultation on implementing safety best practices

Regulatory compliance

Applicable regulations

OctoProctor is committed to compliance with relevant health and safety regulations in jurisdictions where we operate. The following is a non-exhaustive list of regulations that may apply depending on the location of our users and Testing Institutions:

Data protection and privacy:

For data protection and privacy laws applicable to processing in connection with the Services, see our Regional Data Protection Policy. Specific statutes referenced substantively in this Policy (including COPPA, GDPR Article 8, and applicable biometric information privacy laws) are addressed in the relevant sections above.

Accessibility:

• Americans with Disabilities Act (ADA)
• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
• Section 508 of the Rehabilitation Act
• European Accessibility Act
• Other regional accessibility standards

Occupational health and safety:

• Occupational Safety and Health Administration (OSHA) guidelines for computer workstation ergonomics
• Display Screen Equipment (DSE) regulations in the UK and EU
• Safe Work Australia guidelines

Children's safety:

• Child Online Protection regulations in applicable jurisdictions
• Educational privacy laws (FERPA in the US, etc.)

Standards and frameworks

OctoProctor's security and accessibility practices are informed by recognized industry frameworks, including ISO 27001 (Information Security Management), SOC 2 (Security, Availability, and Confidentiality), and WCAG 2.1 Level AA (Web accessibility). For current details on our security measures and practices, visit our Trust Center at https://trust.octoproctor.com.

Regional considerations

Health and safety frameworks that inform the recommendations in this Policy vary by jurisdiction. Frameworks considered in the development of this Policy include:

• European Union: Council Directive 90/270/EEC on work with display screen equipment; EU-OSHA workplace ergonomic guidance
• United Kingdom: Health and Safety at Work etc. Act 1974; Health and Safety (Display Screen Equipment) Regulations 1992
• United States: OSHA computer workstation guidance; state-level occupational safety requirements (e.g., Cal/OSHA in California)
• Australia: the model Work Health and Safety Act and Work Health and Safety Regulations, as adopted (with jurisdictional variations) by the Commonwealth, New South Wales, Queensland, South Australia, Tasmania, the Australian Capital Territory, the Northern Territory, and (since 31 March 2022) Western Australia under the Work Health and Safety Act 2020 (WA); the Occupational Health and Safety Act 2004 (Victoria) and Occupational Health and Safety Regulations 2017 (Victoria), which operate outside the model framework; and Safe Work Australia model codes of practice and ergonomic guidance
• New Zealand: Health and Safety at Work Act 2015
• Canada: Canada Labour Code, Part II; provincial occupational health and safety statutes
• Brazil: Regulatory Standard NR-17 (Ergonomia) issued by the Ministry of Labour

11. Continuous improvement

Policy review and updates

This Health and Safety Policy is reviewed:

• Annually as part of our regular policy review cycle
• Following significant incidents or near-misses
• When new health and safety risks are identified
• When regulations or standards change
• Based on user feedback and incident trends

Notification of changes:

Material changes to this Policy will be communicated through:

• Email notification to Testing Institution administrators
• Notice on our website at https://octoproctor.com
• Update notifications within the platform when appropriate

Feedback and suggestions

We welcome feedback on health and safety matters by email: info@octoproctor.com with subject line: "Health and Safety Feedback". Please include specific suggestions for improvement

What we do with feedback:

• Review all health and safety feedback
• Prioritize issues based on severity and frequency
• Implement improvements where feasible
• Communicate significant changes to users

12. Roles and responsibilities

OctoProctor's responsibilities

As the service provider, OctoProctor is responsible for:

• Maintaining a secure and reliable platform
• Implementing technical safety measures
• Providing clear health and safety information
• Responding to reported incidents
• Complying with applicable regulations
• Continuously improving health and safety measures
• Training our staff on health and safety protocols
• Maintaining appropriate insurance coverage

Testing Institution responsibilities

Testing Institutions are responsible for:

• Providing health and safety information to test takers
• Obtaining necessary consents and permissions
• Implementing appropriate accommodations
• Establishing examination policies and break schedules
• Responding to test-taker health and safety concerns
• Ensuring compliance with applicable educational and employment regulations
• Providing adequate support resources
• Reporting significant incidents to OctoProctor

Test-taker responsibilities

Test takers are responsible for:

• Following health and safety guidelines in this Policy
• Setting up appropriate testing environments
• Using equipment safely
• Reporting health and safety concerns promptly
• Following Testing Institution examination policies
• Seeking accommodations when needed
• Taking appropriate breaks during examinations
• Prioritizing their own safety and well-being

Parent/guardian responsibilities

When minors use OctoProctor, parents or guardians are responsible for:

• Reviewing health and safety information with their child
• Ensuring appropriate supervision during technical setup
• Providing a safe testing environment
• Reporting concerns to the Testing Institution
• Understanding consent requirements
• Supporting their child's health and safety needs

Nothing in this Policy excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
  
• Any other liability that cannot be excluded or limited under applicable mandatory consumer protection, data protection, or other law in the user's jurisdiction
  

For jurisdiction-specific rights and protections, including under the GDPR, UK GDPR, and applicable consumer protection laws, see our https://octoproctor.com/policies/regional-data-protection.

Email: support@octoproctor.com
‍Available to Testing Institution representatives only for assistance with platform-related health and safety concerns

Regulatory and compliance contacts

For questions about our compliance with specific regulations:

• Data protection: info@octoproctor.com (attention: Data Protection Officer)
• Accessibility: info@octoproctor.com (attention: Accessibility Coordinator)
  
• General compliance: legal@octoproctor.com (attention: Compliance Team)
  

15. Related policies and documents

• Terms of Service: https://octoproctor.com/policies/terms-of-service
• Terms and Conditions for OctoProctor Pilot: https://octoproctor.com/policies/terms-and-conditions-pilot
  
• Regional Data Protection Policy: https://octoproctor.com/policies/regional-data-protection
  
• Privacy Notice: https://octoproctor.com/policies/privacy-policy
  
• Accessibility Statement: https://octoproctor.com/policies/accessibility
  
• Trust Center: https://trust.octoproctor.com
  
• Technical Documentation: https://octoproctor.com/resources/documentation
  

In case of conflict between this Policy and any other OctoProctor policy or the Terms of Service, this Policy shall prevail to the extent the conflict relates to user health and safety matters - except that where the conflict also involves the processing of personal data, the Regional Data Protection Policy's conflict resolution provision shall apply. For all other matters, the order-of-precedence clause in the Terms of Service governs. Where the applicable prevailing policy cannot be determined under the foregoing rules, OctoProctor shall determine in good faith which provision governs, provided that such determination shall not reduce the user's rights under applicable mandatory consumer protection or data protection law.

16. Acknowledgment

Test-taker acknowledgment

By using OctoProctor Services, you acknowledge that:

• You have been informed of the health and safety guidelines and recommendations in this Policy
• You understand the health and safety information provided herein
  
• You are aware of the reporting channels available for health and safety concerns
  
• You are responsible for your own health and safety while using the Services
  

This Policy forms part of, and is incorporated by reference into, our Terms of Service. Your use of OctoProctor Services is governed by the Terms of Service together with this Policy and the other policies listed in Section 15. In case of conflict between this Policy and the Terms of Service on matters of user health and safety, this Policy prevails to the extent of the conflict, subject to the conflict-resolution rules in the Terms of Service and in Section 15 above.

Testing Institutions obligations

Testing Institutions are required to ensure that test-takers are adequately informed of health and safety matters before using OctoProctor Services. In particular, Testing Institutions must:

• Provide test takers with a link to this Health and Safety Policy (available at https://octoproctor.com/policies/health-and-safety), or a summary of its material provisions, before the test-taker's first proctored session
• Display a photosensitivity and seizure-risk warning to test-takers before examination sessions begin, within the Testing Institution's own assessment system, registration materials, or examination instructions — this warning must be at least substantially equivalent to the information set out in the "Photosensitivity and seizure warnings" section of this Policy.
  
• Inform test-takers who disclose a condition referenced in this Policy (including photosensitive epilepsy, vision impairments, or anxiety disorders) of available accommodation procedures in accordance with the Testing Institution's own policies and applicable law
  

Record-keeping. The Testing Institution is responsible for maintaining records sufficient to demonstrate compliance with this section. OctoProctor may request evidence of compliance in connection with audits, incident investigations, or regulatory inquiries.

Consequences of non-compliance

Questions or alternative arrangements

For Testing Institutions: Contact your OctoProctor account representative or email support@octoproctor.com for guidance on meeting the disclosure obligations in this section.

For Test Takers: If you have questions or concerns about these health and safety guidelines, or if you have not received the disclosures described above from your Testing Institution, please contact your Testing Institution to discuss alternative arrangements.