Supported browser versions for PC:
Supported browser versions for smartphones:
Computer test page: https://octoproctor.webflow.io/demo Individual test pages can also be set up to check the settings for specific assesments. We recommend that you check your computer before the assessment starts so that you can make the necessary computer settings in advance. If the check is successful, the corresponding message is displayed.
Page for checking webcam in browser: https://webcammictest.com Page for checking microphone in browser: https://webcammictest.com/check-mic.html
The first time you request permission to place windows on your screens, access the camera and microphone, you must answer "Allow":
If several cameras are connected to the computer: 1) Click on the camera icon on the right side of the address bar and go to the settings by the "Manage" button (Windows and Linux) or the "Manage multimedia device settings" button (MacOS)
2) In the settings, select "Camera"
3) In the pop-up list, select another camera
After changing the settings, you need to refresh the test page. If several microphones are connected, you should follow the same steps for the "Microphone" item.
If access was blocked: 1) Click on the camera icon on the right side of the address bar and go to the settings by the "Manage" button (Windows and Linux) or the "Manage multimedia device settings" button (MacOS)
2) Remove from the list of blocked sites https://*.proctoring.online:443
3) Reload the page and reply to the request for access "Allow"
Another way to allow access to the camera and microphone is to click on the lock icon in the address bar and select "Allow" next to the "Camera" and "Microphone" items.
The first time you request permission to access the camera and microphone, you should answer "Allow". To avoid repeated requests, you can check the box "Remember this decision". If access was denied, you should reload the page and give permission again.
To provide screen access in any browser, you need the following: Go to your browser settings and make sure that the proctoring site has all the necessary permissions. To access the screen, the site must have “Window management” permission (the name may vary in different browsers)
There are three ways to allow access to the screen on a computer in the Chrome browser:
You should provide access to the entire screen
During the session the access should not be withdrawn, so you shouldn’t click "Stop sharing", but you can click "Hide".
There are two ways to allow access to the screen on a computer in the Firefox browser:
You should provide access to the entire screen . To do this, in the pop-up window in the window or screen selection field, select "Entire screen":
And then click "Allow" without selecting the "Remember this decision" checkbox:
In order for online video surveillance to work properly, outgoing connections to ports on the users' network must be allowed:
WebRTC verification can be done at WebRTC Test. To start the test, click on the "Start Test" button. If no problems are found, then all items should be green.
If the check fails, carry out the following steps:
While using PC:
While using smartphone or tablet:
If a picture with a crossed out camera, a black rectangle, or a loading indicator is displayed, it means that the browser cannot access the camera or the camera does not work correctly. The reason may be problems with the webcam, the camera driver or access to the camera from a web browser, if the camera is in use by another application in the operating system (such as Skype or another browser), or access the camera is blocked Antivirus (ESET — static picture icon crossed out camera, Kaspersky — black screen). You should close all applications that can work with the camera, disable the antivirus (or camera protection in it) and update the current tab in the browser. You can try restarting the computer.
If everything else fails, you can try resetting Chrome by opening the "chrome://settings/resetProfileSettings" page and confirming the action.
For WIndows 10:
Start → Settings → Privacy & security → Camera, then make sure Camera access is turned on. This setting lets any user on the device choose if they want apps to be able to access the camera.Find Allow apps to access your camera and make sure it's turned on. This setting allows you to choose if any of your apps can access the camera. It doesn't set which specific apps can access the camera.
Once you've allowed your apps to access the camera, you can change the setting for each app. Find the app you want, then turn on camera access for that app.
Cookies of third-party sites should not be blocked in the browser, in Chrome this is done in the settings "Settings" → "Privacy and security" → "Cookies and other site data" or you can simply enter "chrome://settings/cookies" into the address bar. "Allow all cookies" should be enabled there.
Page loading can also be blocked by some browser extensions, such as Betternet Unlimited Free VPN Proxy or AdBlock Ad blocker. You should try disabling all third-party extensions. In the Chrome browser, this can be done on the "chrome://extensions/" page, which can be opened through "Menu" → "Advanced Tools" → "Extensions".
Access must be granted to the entire screen and no additional monitors must be connected to the computer and no multiple virtual desktops must be set up. Otherwise there will be an error when checking screen access.
Starting with macOS "Catalina" 10.15, you need to grant additional permission in the system settings to access the browser screen. To do this, go to system settings in the System Preferences menu.
Then select "Security " → "Privacy".
On the left, scroll down and click "Screen Recording".
In the suggested list, select the browser that you want to allow access to the screen recording.
After that, you will need to restart the browser.
Sometimes in Linux there is a problem when only the mouse cursor is displayed instead of a picture from the screen.
This problem occurs if the original (proprietary) video driver is not installed on the computer. You need to install the driver, restart the computer, after which the screen should be shared correctly.
The MediaRecorder option must be enabled in Safari on macOS for the system to work correctly. This is done by enabling the developer menu under Safari → "Properties" → "Show Develop menu in menu bar":
Then activate the "Develop" → "Experimental Features" → "MediaRecorder" option:
For the system to work correctly in iOS Safari, the MediaRecorder option must be enabled in the "Settings" → "Safari" → "Advanced" → "Experimental Features" → "MediaRecorder".
In iOS Safari, scrolling inside IFRAME elements may not work when "Async Frame Scrolling" is enabled in Safari. You should disable this option "Settings" → "Safari" → "Advanced" → "Experimental Features" → "Async Frame Scrolling".
It is recommended to turn off notifications and incoming calls when passing proctoring on mobile devices or when connecting a mobile camera. To do this, follow the steps below.
Go to "Settings" → "Do not disturb" → enable "do not disturb" at the top, Silence - always, Phone - allow calls from - no one, Remove flag in "repeated calls".
Go to "Settings" → "Sound" → "Do not disturb" → "Switch off now".
The error "Session blocked: This page was opened elsewhere, close this tab" means that the proctoring is opened in a separate page, browser, PC, mobile. You may pass the assessment only in one browser tab with the proctoring. In such cases, close all additional tabs and pass the assessment within your first window.
